Terms and Conditions
Terms & Conditions
These Terms & Conditions govern your use of the Equestrian Rose Trading Ltd website and the purchase of products from our online store. By using our website or placing an order, you agree to be bound by the terms set out below.
About Us
This website is operated by Equestrian Rose Trading Ltd. Throughout the site, the terms “we”, “us”, and “our” refer to Equestrian Rose Trading Ltd.
By visiting our website and/or purchasing products from us, you engage in our service and agree to be bound by these Terms & Conditions.
Products and Availability
We aim to ensure that all product descriptions, images, and prices displayed on our website are accurate. However, errors may occasionally occur and we reserve the right to correct any inaccuracies without prior notice.
All products are subject to availability. If an item becomes unavailable after an order is placed, we will contact you as soon as possible and offer a suitable alternative or a full refund.
Pricing
All prices listed on our website are shown in GBP (£) and include VAT where applicable.
We reserve the right to change prices at any time without notice. However, the price you pay will always be the price displayed at the time you place your order.
Orders
When you place an order through our website, you will receive an order confirmation email acknowledging receipt of your order. This email does not constitute acceptance of your order.
We reserve the right to refuse or cancel any order at our discretion, including situations involving pricing errors, suspected fraud, or stock availability issues.
Payment
Payment must be made at the time of ordering through the payment methods available on our website.
All payment transactions are processed securely through our payment providers and we do not store full payment card details.
Shipping and Delivery
We aim to process and dispatch orders as quickly as possible. Delivery times may vary depending on the delivery service and destination.
Free delivery may be offered on qualifying orders where stated on our website.
For full details regarding delivery times and shipping policies, please refer to our Shipping & Returns page.
Returns and Refunds
If you are not satisfied with your purchase, you may return eligible items in accordance with our returns policy.
Items must be returned unused and in their original condition and packaging where possible.
For more information on how to return an item, please visit our Returns Form page or Shipping & Returns page.
Website Use
You agree not to misuse our website or use it for any unlawful purpose. This includes attempting to gain unauthorised access to the website, interfering with its functionality, or engaging in fraudulent activity.
Intellectual Property
All content on this website, including images, text, logos, and design elements, is the property of Equestrian Rose Trading Ltd unless otherwise stated and may not be reproduced or used without permission.
Limitation of Liability
Equestrian Rose Trading Ltd shall not be liable for any indirect or consequential loss arising from the use of our website or the purchase of products, except where required by law.
Nothing in these Terms & Conditions limits your statutory rights as a consumer.
Changes to These Terms
We reserve the right to update or modify these Terms & Conditions at any time. Any changes will be effective immediately upon posting on this page.
Contact Information
If you have any questions regarding these Terms & Conditions, please contact us at:
Equestrian Rose Trading Ltd
Email: info@equestrianroseltd.co.uk